SHIPPING & RETURNS
SHIPPING POLICY
1. Where do you ship?
Braaap Stick currently ships to addresses in the United States. If you have specific shipping inquiries, please reach out to our customer support team.
2. What shipping carriers do you use?
We partner with reliable shipping carriers to ensure the safe and timely delivery of your Braaap Stick orders. The carrier details will be provided at the time of order confirmation.
3. How much is shipping?
Shipping costs are calculated at checkout based on the shipping destination and the weight of the order. You can review the shipping fees before completing your purchase.
4. How long does shipping take?
The estimated delivery time varies depending on the shipping destination. Generally, orders are processed within 1 business days, and delivery can take between 2-5 business days. Please note that unforeseen circumstances may affect delivery times.
RETURN & EXCHANGE POLICY
1. What is your return policy?
We want you to be satisfied with your Braaap Stick purchase. If you are not completely happy with your order, you may return it within 30 days of receiving your product.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team. Provide your order number, details of the item you wish to return or exchange, and the reason for the return. Our team will guide you through the process.
3. Are there any return shipping fees?
Return shipping fees may apply, and the cost will be deducted from your refund. Please refer to our return policy for more information on return shipping fees.
4. What if my product is damaged or defective? If your Braaap Stick product arrives damaged or defective, please contact us immediately. Include photos of the damaged or defective item, and our team will assist you in resolving the issue promptly.
5. How long does it take to process a return?
Once we receive your returned item, our team will inspect it and process the refund or exchange as quickly as possible. The processing time may vary, but we will keep you informed throughout the process.
6. Can I return a product if it's been opened or used?
We accept returns of unused and unopened products within 30 days of receipt. For hygiene reasons, we cannot accept returns of opened or used lip balm products unless they are damaged or defective.